Terms & Conditions

 Definitions:

• “Business” refers to Guided Wild Africa
• “Client” refers to any participant or Website user.
• “Adventure” refers to any expedition, safari, tour any activity offered by the Business.
• “Website” refers to the Business’s official website.
• “ Itinerary” refers to any itinerary either a manual or electronic document; on the Guided Wild Interactive Itinerary or on the Business Website.
  
  

1. Disclaimer & Indemnity

1.1 Participation in Adventures and adventure activities is at the Client’s own risk. The Client indemnifies and holds harmless the Business, its members, staff, and representatives against any loss, injury, illness, death, damage, or liability arising directly or indirectly from participation in an Adventure or adventure activity.

1.2 Clients with pre-existing medical conditions must consult a medical practitioner prior to the Adventure, disclose such conditions at booking, and remain responsible for their own medication and medical requirements.

1.3 Clients warrant that:

• Any vehicle used on an  Adventure is roadworthy and suitable for off-road conditions where applicable.
• They are medically fit to participate.
  
  

2. Booking Procedure & Payment

2.1 Quotations are valid for 14 days, unless otherwise stated.

2.2 Payment terms, including deposits, are detailed in the quotation. The Business reserves the right to accept or refuse any booking. The booking is confirmed once the deposit reflects in the Business’s bank account.

2.3 Detailed Adventure information, including the Guided Wild Interactive Itinerary, will be issued once final payment and booking documentation have been received.

2.4 Payment of the deposit and/or submission of the Booking Form constitutes acceptance of these Terms and Conditions.

3. Client Obligations During the Adventure

3.1 Clients must comply with the Business’s Code of Conduct and all instructions from Adventure Leaders. Failure to do so may result in removal from the Adventure without refund.

3.2 Adventure Leaders may require a Client to leave the Adventure if illness, disruptive behaviour, alcohol or illegal substance abuse compromise safety or the wellbeing of others. No refund will be due.

3.3 Clients are responsible for their own conduct and may not act in any manner that harms the Business’s reputation.

4. Changes to the Itinerary

4.1 The Business may need to amend Adventure dates, routes, accommodation, starting or ending points, or activities due to operational, logistical, safety, environmental, or other circumstances. No refund will be due for itinerary changes.

4.2 If an Adventure is cancelled due to insufficient interest, Clients may transfer to another Adventure or request a refund.

5. Communication

5.1 Clients consent to communication via email and other electronic means and are deemed received once capable of being downloaded.

5.2 Electronic communications satisfy legal requirements for written notice.

5.3 The Business will respond to queries as soon as possible during office hours. When on an Adventure (the office) this may take up to a few days.

    6. Pricing

6.1 While reasonable care is taken to ensure pricing accuracy, the Business reserves the right to correct any pricing errors or omissions.

6.2 Prices may change due to exchange rates, supplier increases, fuel costs, park fees, border fees, or other operational expenses. Any increases remain payable by the Client.

6.3 Unless confirmed otherwise in writing, activity-related park fees and similar charges are excluded from the Adventure price

6.4 Note is to be taken that there is price inflation between years, when booking a year or more in advance.

7. Cancellation by the Business

7.1 The Business may cancel an Adventure due to insufficient bookings. Clients may transfer to another Adventure or request a refund.

7.2 The Business may terminate a Client’s participation for fraud, criminal conduct, or material breach of these Terms, with all monies forfeited.

7.3 In cases of force majeure — including extreme weather, natural disasters, epidemics, political unrest, vehicle breakdowns, medical emergencies, or circumstances beyond the Business’s control — the Business may postpone, amend, or cancel a Adventure without refund.

7.4 The Business is not liable for indirect costs such as flights, accommodation, visas, or other independently booked services. Clients are strongly advised to obtain comprehensive travel insurance.

   8.  Cancellation or early termination by the Client

8.1 All cancellations must be submitted in writing and cancellation fees apply as detailed in the Quote.

8.2 Clients leaving an Adventure early for any reason are responsible for all onward travel and related costs. No refund will be given for unused portions of the Adventure.

   9.  Travel Documentation

9.1 Clients are solely responsible for obtaining valid passports, visas, vaccinations, permits, foreign currency, and all required travel documentation.

9.2 The Business accepts no liability for denied entry, delays, or losses resulting from incomplete or invalid documentation.

   10. Insurance

10.1 Clients must obtain comprehensive travel, medical, cancellation, and vehicle insurance for the duration of the Adventure.

10.2 Insurance should cover medical expenses, evacuation, repatriation, baggage loss, vehicle damage, and itinerary deviations.

10.3 The Business accepts no liability for losses or expenses not covered by the Client’s insurance.

   11. Website & Intellectual Property

11.1 The Website and its contents are provided as the primary product information source. The Business accepts no liability for:

• Website interruptions, errors, viruses, or malicious code;
• Third-party linked websites;
• Direct, indirect, or consequential damages arising from Website or Itinerary use.

11.2 Website content is for personal, non-commercial use only.

   12. Adventure Leader Vehicles, Recoveries & Equipment

12.1 Clients are expected to carry adequate recovery equipment and tools and any recovery or assistance operations will be undertaken only after discussion with the Client.

12.2 The Business accepts no liability for damage, injury, or loss arising from recovery operations or the use of equipment belonging to either the Client or the Business.

12.3 Clients may be charged for the use, damage, or replacement of Business recovery equipment, including fuel used during assistance operations.

   13. Photographs & Media

13.1 The Business may photograph or film Adventures for marketing and promotional purposes.

13.2 Clients who do not wish to appear in photographs or videos must notify the Business in writing before the Adventure.

   14. Privacy

14.1 The Business may collect and store Client information for booking, communication, operational, and marketing purposes. The Website may use cookies and similar technologies.

14.2 By using the Website or submitting booking information, Clients consent to the collection and use of their information.

14.3 Personal information will not be sold or shared with third parties without consent, except where required for Adventure operations or by law.

   15. Governing Law & Disputes

15.1 These Terms and Conditions are governed by the laws of the Republic of South Africa.

15.2 Any disputes not resolved directly shall be referred to arbitration in Pretoria under the rules of the Arbitration Foundation of South Africa.

   16. General

16.1 The Business may amend these Terms and Conditions or Website content at any time without prior notice.

16.2 Continued use of the Website or participation in an Adventure constitutes acceptance of any amendments.

16.3 Clients may not:

• Copy, reproduce, distribute, frame, or commercially use Website nor Itinerary content without written permission;
• Use automated systems to harvest Website data;
• Introduce malicious code or bypass Website security.

16.4 All Website content, trademarks, and intellectual property remain the property of the Business or its licensors.

16.5 Clients may not transfer or assign their rights or obligations without written approval from the Business.

End